Sign In and Account Basics
What “signing in” means in Spanner
Signing in connects Spanner to your account so your Apps can follow you across devices and be recovered if you reinstall the app.
Most people sign in using one of these options:
- Continue with Apple
- Continue with Google
Why you might want to sign in
- Use Spanner on more than one device (for example, phone + tablet).
- Keep your Apps safer if you get a new phone or reinstall Spanner.
- Make sharing smoother when you share an App with someone else.
- Keep everything under one identity so you don’t accidentally create multiple accounts.
How to sign in
Important: your sign-in method matters
Spanner treats each sign-in method as a separate way to identify you. If you originally signed in with Apple, you’ll usually need to use Apple again to get back to the same account (same idea for Google).
Sign in with Apple: “Hide My Email”
If you used Sign in with Apple, you may have chosen Hide My Email. That’s normal and still works—but it can make it harder to recognize which email is tied to your account.
If you’re having trouble accessing your account
Try these in order. Most sign-in problems come down to using the wrong account or a temporary device/network issue.
This usually means you signed in with a different method or a different Apple/Google account than the one you used before.
- Sign out (if available), then sign back in using the other method (Apple vs. Google).
- If the method is correct, try switching to a different Apple ID / Google account on your device and signing in again.
- Make sure you’re signed into your Apple ID in your device settings.
- Try disabling any VPN temporarily, then retry.
- Restart your device and try again.
If you previously used Apple sign-in with Hide My Email, you should still be able to sign in—just be sure it’s the same Apple ID.
- Confirm you selected the correct Google account (personal vs. work).
- Try switching networks (Wi‑Fi ↔ cellular).
- Update Spanner, then try again.
- Close Spanner completely and reopen it.
- Turn off VPN/ad blockers temporarily.
- Try a different network connection.
- Update the app.
This can happen if you sometimes sign in with Apple and other times with Google (or if you have multiple Google accounts).
To get back to the right account:
- Sign out (if available).
- Sign in again using the method/account you originally used when you created your Apps.
When to contact support
Contact support if:
- You’ve tried both Apple and Google sign-in (and the correct account) and your Apps still don’t appear.
- Sign-in fails repeatedly on a stable connection, even after updating and restarting.
- You believe your account may be locked or compromised.